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PLANET HOSPITALITY |
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A Training Method for Developing Resort Hospitality Skills. In Planet Hospitality we examine the resort experience from the guest’s point of view to give guest-service providers a deeper understanding of who their customers are and how they hope to be treated. Planet Hospitality takes an entertaining yet systematic look at three key Guest Recognition Factors: Exploration Style, Guest Orientation and Communication Style. These shorthand techniques for identifying and relating to your quests result in giving each guest a memorable, personalized resort experience and provide a powerful foundation for developing dazzling customer service on your planet. Planet Hospitality is relevant for any level of the guest services’ team, from top management to the lowest rung on the hospitality ladder. It will not only help make every point of guest/resort interaction more resonant for each guest; it can even influence resort policy, design and layout. On the day-to-day level, it delineates exactly what is required to elevate each station along the guest’s trail from the mundane to performance art. Ultimately, that’s what delivering the optimal guest experience is all about: it’s the art of delivering personalized resort experiences. From the guest’s point of view, a resort visit isn’t just about personalized experiences. Most guests can get that at home. Nor is about a generic “resort experience.” It’s about turning the generic into the personal, then delivering service in a fashion that dazzles. Is this easy? No. But the only resorts that ever get there are the ones that try. For resorts serious about elevating guest services to an art, Planet Hospitality provides a bundle of workshops and training aids that will help disseminate this message resort-wide and help it stick so your guests reap the benefits. In the increasingly competitive resort market, the winners will be those who successfully transmit their definition of customer service to the frontlines and have the tools to sustain this effort. This is the mission of Planet Hospitality. Not only will this comprehensive program entertain, instruct and inspire, it is also simple, economical and fun. Our program is all about making meaningful connections. Our first connection is with you. We hope, like the relations you forge with your guests, to make it a lasting one.
Call Integrated Training Solutions Live Resort Hospitality Training: Integrated Training Solutions has created an all new curriculum for 2004 that will assure that your employees are delivering the kind service that your guests seek. Keep your quests coming back for more every year and telling their friends about your planet.
Life on Planet Hospitality Supported By:
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© Integrated Training Solutions |
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